| Product Warranty Period | Electric Products: One (1) year, except for other products |
| Warranty Conditions | - Holding valid purchase receipt, which shows clearly the purchase date, shop and product model number. Please make a photocopy of the receipt or take a picture when necessary. - The product must be bought and used in Hong Kong - Charges will be applied for fixing problems or damages resulting from imitations, incorrect use, negligence, unauthorized repairs or modifications. Normal wear and tear such as colour fading cannot be repaired. |
*Warranty is valid for one (1) year upon purchase date (e.g. If you purchase the product on Dec 15th 2021, the warranty is valid until Dec 14th 2022.)
Within warranty period (1 year upon purchase)
| Inspection/Repair | Spare Parts (the above conditions must be fulfilled) | |
| Electric Products | Free | Free |
| Non-electric products | Not applicable | Not applicable |
Beyond warranty
| Inspection/Repair | Spare Parts (the above conditions must be fulfilled) | |
| Electric Products | HK$100.00 | To be quoted |
| Non-Electric Products/ Spare Parts Installation | HK$50.00 | To be quoted |
Repair procedures
Please make a call to our Maintenance Centre at +852 2418 0912 to confirm the availability of the spare parts. Once confirmed, please bring (i) the product to be inspected or repaired and (ii) effective receipt to the Maintenance Centre or Collection Point in Town.
Maintenance Centre
Address: 1006B, 10/F, Join-In Hang Sing Centre, 71-75 Container Port Road, Kwai Chung
Service Hours: Mon to Fri (except Public Holidays) 9:00AM - 1:00PM / 2:00PM - 5:30PM
Parts Purchase
Maintenance Centre
Address: 1006B, 10/F, Join-In Hang Sing Centre, 71-75 Container Port Road, Kwai Chung Service Hours: Mon to Fri (except Public Holidays) 9:00AM - 1:00PM / 2:00PM - 5:30PM
TIGER Online Shop
- Free delivery upon any purchase on or over $600
- Less than $600, an additional delivery charge of HK$30
Maintenance Centre
Address: 1006B, 10/F, Join-In Hang Sing Centre, 71-75 Container Port Road, Kwai Chung Service Hours: Mon to Fri (except Public Holidays) 9:00AM - 1:00PM / 2:00PM - 5:30PM
TIGER Online Shop
- Free delivery upon any purchase on or over $600
- Less than $600, an additional delivery charge of HK$30
Remarks:
1. 1-year warranty is valid only with the original receipt.
2. Glass-lined inner pot and damages caused by poor manual handling are included in the warranty.
Updated in February 2023
