1. TIGER eShop
I. The product picture(s) at eShop are simply for reference only, all take the material object as the standard.
II. eShop’s product price, promotion, terms, and conditions as well as restrictions may be different from the physical shop(s).
2. Order Verification
After receiving your order, we will check the information you provide for validity. We also verify the pricing, quantity, and current stock status of the purchased products. We reserve the right to decline any order submitted and/or limit the product quantities purchased by you, without giving any reason. In the event that a product is out of stock, you will receive a notification of order cancellation.
3. Payment
After customers complete the order details confirmation, the payment procedures will be processed in PayPal, Visa/ Master, Octopus, FPS, or bank transfer and we will not capture the user’s credit card information in this process. Customers will only be charged when the order is successfully accepted.
(*Excepted using Visa/Mastercard, SL Online will show as Retailer's name in your bank statement while using Amex for the payment.)
For the customers who select FPS or bank transfer for payment, please settle the payment within 3 working days after the order has been confirmed, otherwise, the order may be canceled without any notification.
4. Delivery
I. The order will be processed in 1-2 working days after confirmation. The product will be delivered in 3-5 working days after confirmation. When your items have been delivered, you will receive an email notification with a tracking number.
II. Free delivery will be provided for purchasing a specified amount.
III. An additional delivery charge of HK$30 will be charged for each delivery service if the net purchase is less than the specified amount.
5. Goods Exchange
I. Customers are requested to examine the goods immediately upon delivery for any deficiencies and/or damages to their appearances or whether all accessories are delivered.
II. Tiger E-shop guarantees the exchange of products within 3 working days of purchase if you received a damaged, defective, or incorrect product*. You are allowed to exchange it with a product of the same model number. If the same model is sold out or out of stock, you may exchange your product with another product of the same kind and at the same price. Re-delivery will be arranged and no delivery cost will be charged.
III. Please contact our Customer Service Department for the exchange.
- Email: tiger.eshop.order@gmail.com
- WhatsApp: 52851076
*Your product exchange request will NOT be accepted under any of the following conditions:
- Return request is submitted over 3 days after the date product is received;
- Not purchased at TIGER HK eShop
- Products that are not in complete packing, accessories, and user guide.
- Products that are damaged, scratched, defaced, or contain any trace of water damage.
- All gift items must be returned together with the returned products. otherwise, the retail value will be charged.
- The official purchase invoice is missing.
- Request based on personal preference only.
- Parts excluded
6. No refund and return of the product
All items sold are non-refundable and non-returnable after the completion of payment procedures. Customers must verify all their information, including product model, specification, and price carefully before placing order. Should you need any assistance with more product information, you can contact our customer services.
